Terms & Conditions
These terms and conditions should be read carefully by you before placing an order for goods from brain feed ltd. By ordering our products, you signify your agreement to be bound by these terms and conditions.
1. Web Site Information
1.1 We have tried to ensure that information provided on our website is as accurate as possible to the best of our knowledge. However, we make no representation and give no guarantee of any kind in respect of the information.
1.2 brain feed does not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.
2. Description of Products
2.1The description and specification of products on the website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of our products.
2.2 We may correct any error appearing on the website or withdraw any product from sale without incurring liability.
3.1 When you (the customer) places an order for goods by completing the order transaction on the website. We (brainfeed) shall confirm acceptance of the customer's order via email and will supply the goods to the customer in accordance with the customer's order.
3.2 Subject to your statutory rights (as defined under the unfair Contact Terms Act 1977) the company reserves the right to refuse to supply orders.
3.3 We will supply the goods to you (the consumer) for the consumer's own use and not for resale or any other commercial purpose. By submitting your order you agree to these terms of sale.
4. Payment Terms
4.1 Payment for the goods and delivery charges can be made online using a variety of payment methods as is indicated on the website at the time of placing your order.
4.2 All goods are subject to availability. If on the receipt of your order the goods you have ordered are not in stock, brainfeed will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card.
4.3 All of our prices quoted on the website are in Euros or UK pounds sterling and will exclude packaging and delivery charges unless stated.
4.4 Every effort will be made to ensure that prices shown on the website are accurate at the time you place your order. If an error is found prior to the despatch of the goods, brainfeed will inform you as soon as possible and offer the option of reconfirming your order at the correct price or cancelling your order. We are under no obligation to supply goods at the incorrect price.If you cancel, brainfeed will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
4.5 The price of the goods shown on the website is inclusive of Value Added Tax in the country of purchase at the current rate. In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for free delivery.
5. Despatch and Delivery
5.1 All deliveries are subject to prior authorisation of your payment.
5.2 All products ordered from brainfeed shall be sent to you via Royal Mail (occasionally a commercial courier service may be used instead). brainfeed shall endeavour to despatch orders within 24 hours after receiving payment from you. However, the time for delivery will not be essential to the contract between us.
5.3 Every effort will be made to deliver the goods within a reasonable time period. If we are unable to deliver the goods within 14 days of receiving your order, we will inform you via email and you will be entitled to cancel the order and obtain a refund. brainfeed will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
6. Cancellation/Returns Policy
6.1 You may cancel your order by notifying us in writing at any time up to 7 days after your products have been delivered. Notification should be sent in writing to brainfeed to the address details listed in the Terms and Conditions stating your order number and the reason for cancellation.
6.2The products to be returned must be returned in a reasonable condition and at your own expense we recommend the use of a recorded delivery service. These costs will not be reimbursed.
6.3 You can no longer cancel your order once you have opened the product containers or used the products. However your statutory rights concerning the quality of those products will be unaffected.
6.4 brainfeed will refund the buyer for the price of the goods within 30 days of receiving the returned goods.
7. Export Terms
7.1 Where the goods are supplied for export out of the EU, you will be liable for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any import duties or taxes which are levied on them.
8. Risk and Ownership
8.1The products will be at your risk from the time of delivery.
8.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
9.1 brainfeed shall not be responsible for any defect in the goods arising from wear and tear, wilful damage, accident, negligence by you or any third party.
10. Data Protection
10.1 brainfeed warrants that it shall endeavour to protect the customer's privacy and data in accordance with the provisions of the Data Protection Act 1998.
11. Intellectual Property
11.1 All copyright in the material contained on the Website and any trademarks and brands included in that material belong to brainfeed or its licensors.
11.2 You may download or copy the content and other downloadable items displayed on the Website solely for personal non-commercial purposes for the purposes of placing an order. Copying or storing the contents of the Website for any other purpose is strictly prohibited.
12. Company Registration
These are the Terms and Conditions of brainfeed ltd.
Brain feed ltd
c/o React Accountancy
Alderman Fenwick’s House,
98-100 Pilgrim St,
Newcastle upon Tyne
Company registration No: 09373780
13. Complaints Procedure
For all complaints please contact brain feed ltd via email: firstname.lastname@example.org or contact our head office on 01612201110